As noted above, you should make payment only when you’re confident that the tour date(s) is/are right for you. I understand that unforeseen events at home or while traveling may cause you cancel part or all of your trip. I try to be flexible. But I must also be compensated for my prep work and for possibly refusing other work or building my schedule around the blocked date(s).
- For partial or full cancellations up to 7 days prior to the start of your only tour/event or your series of tours/events, you will be refunded up to 70% of my fee.
- For partial or full cancellation between 7 days and 72 hours prior to the start of your only tour/event or your series of tours/events, you will be refunded up to 35% of my fee.
- No refund can be given for cancellations within 72 hours of the start of your only tour/event or your series of tours/events.
When no touring is involved, payments for consultations and organization cannot be reimbursed at all once payment is made, whether you then travel or not.
Expenses, which may make up a part of the overall cost of a tour (e.g. a tour involving a cheese tasting, private transportation, or engaging another guide), are at most 90% refundable at any time before those funds are spent or otherwise engaged. I must, however, abide by the payment and cancellation policies of the provider involved in those expenses (e.g. the cheesemonger, the transportation company, the guide), who may have requested full or partial pre-payment. If they reimburse 50%, I can then reimburse you up to 90% of that amount.
Any reimbursement can only be made via Paypal, unless otherwise agreed in advance of your initial payment and indicated on the invoice.
This policy is subject to change. The applicable cancellation policy will be detailed on your invoice when billed so that you will be well aware of it prior to payment.